Your Privacy Matters
at bd998
This Privacy Policy explains how bd998 collects, uses, stores, and protects your personal data when you use our platform. We are committed to handling your information with full transparency, in accordance with applicable data protection principles, so that you can enjoy our casino and betting services with confidence.
Information We Collect
bd998 collects personal data through several channels: directly from you when you register an account or contact support, automatically through your use of the platform, and in certain cases from third-party sources as part of identity verification or fraud prevention processes. The type and volume of data we collect depends on the nature of your interaction with bd998.
We collect only the data that is necessary to deliver our services, comply with legal obligations, and improve the quality and security of the bd998 platform. We do not collect data speculatively or beyond what is proportionate to the purposes described in this Policy.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, National ID / passport number, photograph | Registration form, KYC document upload |
| Contact Data | Mobile number, email address, residential address (city, district) | Registration form, account settings |
| Financial Data | bKash / Nagad / Rocket account numbers, transaction references, deposit and withdrawal history | Payment processor records, account history |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic collection via server logs and platform analytics |
| Usage Data | Games played, bet amounts, session duration, pages visited, features used | Platform activity tracking |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Marketing Preferences | Opt-in / opt-out status for promotional communications, preferred contact channel | Account settings, explicit consent at registration |
bd998 does not knowingly collect personal data from individuals under the age of 18. If we discover that an account has been created by a person under 18, that account will be closed immediately and any personal data associated with it will be deleted from our systems in accordance with the data retention principles set out in Section 05 of this Policy.
How We Use Your Data
bd998 processes your personal data for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your explicit consent. The primary legal bases on which bd998 relies to process your personal data are: contractual necessity (to deliver the services you have requested), legal obligation (to comply with applicable law), legitimate interest (to protect the platform and improve our services), and consent (where explicitly given by you).
- Account Creation and Management: We use your identity and contact data to create and maintain your bd998 account, verify your identity, process your registration, and keep your account details current and accurate.
- Payment Processing: Your financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods. Transaction records are maintained for legal and auditing purposes.
- Identity Verification (KYC): bd998 uses identity and document data to conduct Know Your Customer checks as required under anti-money laundering obligations. This process confirms that you are who you claim to be and that your payment methods are legitimately yours.
- Platform Delivery and Personalisation: Usage data and technical data are processed to deliver the platform to your device, maintain session continuity, optimise game loading performance, and personalise your dashboard experience based on your activity history.
- Customer Support: Communications data is processed by our support team to respond to your enquiries, resolve disputes, investigate complaints, and improve the quality of our support service. Live chat transcripts may be retained for quality assurance purposes.
- Responsible Gaming: bd998 analyses your usage patterns — including session length, deposit frequency, and betting volume — to identify potential signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion at your request.
- Fraud Prevention and Security: Technical and financial data are processed to detect and prevent fraudulent activity, money laundering, unauthorised account access, and abuse of the bd998 platform. Anomalous behaviour patterns are flagged for review by our security team.
- Regulatory Compliance: bd998 may process and disclose your personal data to the extent required to comply with applicable legal or regulatory obligations, including requests from law enforcement or financial intelligence authorities in Bangladesh.
Data Sharing & Third Parties
bd998 does not sell your personal data to third parties under any circumstances. We do not trade, rent, or exchange your personal information for commercial gain. However, in order to deliver our services and comply with applicable legal obligations, it is sometimes necessary to share limited categories of your data with carefully selected third parties. All third parties with whom bd998 shares personal data are contractually required to handle that data in accordance with applicable data protection standards.
- Payment Service Providers: Financial data necessary to process your transactions is shared with the relevant payment provider — for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank — solely for the purpose of executing and recording the transaction you have initiated. bd998 does not share your full identity data with payment providers beyond what is technically required for the transaction.
- Identity Verification Partners: Where third-party identity verification services are used to conduct KYC checks, the specific identity documents and data points required for that verification may be shared with the verification partner. Such partners are bound by strict confidentiality obligations and may not use your data for any purpose other than the verification service contracted by bd998.
- Game Software Providers: Game studios and software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) may receive limited technical data — such as session tokens and bet transaction references — necessary for game delivery and round integrity verification. These providers do not receive your full identity or financial profile.
- Platform Infrastructure Providers: bd998's technology infrastructure (hosting, content delivery, database services) is operated with the support of third-party cloud and infrastructure partners. These providers may process technical data such as IP addresses and session data in the course of hosting the platform. They act as data processors under instruction from bd998 and have no independent right to use your data.
- Analytics and Performance Tools: Aggregated, anonymised usage data may be shared with or processed by analytics platforms to help bd998 understand how the platform is used and where improvements can be made. This data does not identify individual players and cannot be traced back to your account.
- Law Enforcement and Regulatory Bodies: bd998 may be required by applicable Bangladeshi law, court order, or regulatory authority to disclose your personal data. In such cases, bd998 will disclose the minimum data necessary to comply with the lawful request and will, where legally permissible, notify you of such a disclosure.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of bd998's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the data controller responsible for your data.
How bd998 Protects Your Privacy
All data transmitted between your device and bd998 servers is protected by industry-standard SSL/TLS encryption. This ensures that your login credentials, personal details, and financial data cannot be intercepted in transit by unauthorised parties.
bd998 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is used exclusively to deliver our services, comply with legal obligations, and improve your experience on the platform.
Access to your personal data within bd998 is restricted to authorised personnel only. Staff members are granted data access on a strict need-to-know basis, and all internal data access is logged and subject to regular audit.
bd998 uses cookies solely to maintain your session, remember your preferences, and gather anonymised analytics data. We do not use third-party advertising cookies or behavioural tracking cookies that follow you across external websites.
bd998 recognises and respects your right to access, correct, restrict, or request deletion of your personal data. Requests are handled within a reasonable timeframe, and our support team is available 24/7 to assist with any data-related enquiries.
bd998 applies a data minimisation principle — we collect only the personal information that is strictly necessary for the specific purpose for which it is required. We do not collect data speculatively or retain it beyond the period for which it serves a defined purpose.
Cookies & Tracking Technologies
bd998 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to gather anonymised data about how the platform is used. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies enable websites to remember information about your visit, making your experience more consistent and efficient. bd998 does not use cookies to identify you personally for advertising purposes or to share your browsing activity with external advertising networks.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Maintain your login session, remember your language preference, and keep your account active while you navigate the platform. | Session (deleted when browser closes) | No — disabling these will prevent the platform from functioning correctly. |
| Functional Cookies | Remember your game preferences, display settings, and recently played games to personalise your dashboard. | Up to 30 days | Yes — the platform will still work, but some preferences will not be saved. |
| Analytics Cookies | Collect anonymised data about which pages and features are most used, so bd998 can improve the platform experience over time. | Up to 90 days | Yes — no impact on platform functionality. |
| Security Cookies | Help detect and prevent fraudulent login attempts, bot activity, and suspicious account behaviour. | Session or up to 7 days | No — these are required for account security. |
You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that blocking essential or security cookies will impair your ability to use the bd998 platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation. Changes to your cookie settings take effect immediately and apply to future sessions on the platform.
Data Retention & Storage
bd998 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law. The retention periods applied to different categories of data reflect the practical and legal requirements associated with each data type. When data is no longer required for its defined purpose and no legal obligation requires its continued retention, bd998 will securely delete or anonymise that data.
- Active Account Data: Personal data associated with an active bd998 account — including identity data, contact data, and financial data — is retained for the full duration of your account's active period. This data is necessary to deliver the services you have contracted with bd998 and to comply with ongoing legal obligations.
- Post-Closure Retention: Following the closure of your bd998 account, certain categories of personal data are retained for a period of up to 5 years. This retention period reflects the requirements of anti-money laundering regulations and the potential need to respond to regulatory enquiries or legal claims arising from your account history.
- Transaction Records: Financial transaction records — including deposits, withdrawals, and bet history — are retained for a minimum of 5 years following the date of each transaction. This retention period is required for auditing purposes and to facilitate the investigation of any disputed transactions.
- KYC Documents: Identity verification documents (National ID, passport copies, proof of address) are retained for the period of your account's active life plus a minimum of 5 years following account closure. This retention is required under applicable financial crime prevention obligations.
- Support Communications: Live chat transcripts and support email records are retained for a period of 2 years from the date of the interaction. These records are used for quality assurance, dispute resolution, and training purposes.
- Marketing Data: If you have opted out of marketing communications, your opt-out preference is retained indefinitely so that bd998 can honour that preference and avoid sending you unwanted communications in the future.
- Technical and Usage Data: Server logs, IP address records, and session data are retained for up to 12 months from the date of collection. After this period, this data is either deleted or anonymised for aggregate analytics purposes.
- Secure Deletion: When personal data is no longer required and its retention period has expired, bd998 uses secure deletion methods to ensure that the data cannot be recovered. This includes overwriting data in digital storage systems and, where physical media is involved, secure physical destruction.
Your Data Rights
As a user of the bd998 platform, you have a number of rights in relation to your personal data. bd998 is committed to respecting and facilitating these rights. To exercise any of the rights described below, please contact the bd998 support team via live chat on the platform or by email at [email protected]. bd998 will respond to all data rights requests within a reasonable timeframe and will not charge a fee for handling such requests in ordinary circumstances.
- Right of Access: You have the right to request a copy of the personal data that bd998 holds about you. This is sometimes referred to as a Subject Access Request (SAR). bd998 will provide the requested information in a clear, readable format within a reasonable timeframe following identity verification.
- Right to Rectification: If any personal data held by bd998 about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly via the account settings section of the platform, or by contacting support for data that cannot be self-edited.
- Right to Erasure: In certain circumstances, you have the right to request that bd998 delete your personal data. This right is not absolute — bd998 may be required to retain certain data to comply with legal obligations or to defend against legal claims. Where erasure is possible, bd998 will confirm the deletion in writing.
- Right to Restriction: You have the right to request that bd998 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending bd998's assessment of that objection.
- Right to Object: You have the right to object to bd998's processing of your personal data where that processing is based on legitimate interest rather than contractual necessity or legal obligation. This includes the right to object to the use of your data for direct marketing purposes at any time.
- Right to Data Portability: Where bd998 processes your personal data on the basis of your consent or contractual necessity, and that processing is carried out by automated means, you have the right to receive a structured, machine-readable copy of that data for transfer to another data controller.
- Right to Withdraw Consent: Where bd998 processes your personal data on the basis of your explicit consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
- Right to Complain: If you believe that bd998 has not handled your personal data in accordance with this Policy or applicable law, you have the right to raise a complaint. In the first instance, please contact bd998 support so we can attempt to resolve your concern directly before you escalate to any external authority.
Data Security Measures
bd998 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in response to evolving security threats and best practice developments in the online gaming industry.
- SSL/TLS Encryption: All data in transit between your device and bd998 servers is encrypted using SSL/TLS protocols. This prevents interception or eavesdropping on the data exchanged between you and the platform during login, gameplay, and payment processing.
- Encrypted Data Storage: Sensitive personal data — including identity documents and financial records — is stored in encrypted form on bd998's servers. Encryption keys are managed separately from the encrypted data, ensuring that a breach of one system does not automatically expose the other.
- Access Control and Authentication: Internal access to player data is restricted to authorised bd998 personnel only, on a strict need-to-know basis. All internal access is authenticated via multi-factor authentication systems and is subject to comprehensive logging and regular audit.
- Penetration Testing and Vulnerability Assessments: bd998 conducts regular security testing — including penetration tests and vulnerability assessments — to identify and address potential weaknesses in the platform's technical infrastructure before they can be exploited.
- Incident Response: bd998 has a documented data breach response procedure. In the event of a security incident that affects your personal data, bd998 will take immediate steps to contain the breach, assess the impact, and notify affected players within a reasonable timeframe where legally required.
- Staff Training: All bd998 staff who handle personal data receive regular training on data protection obligations, secure data handling procedures, and how to identify and respond to potential data security threats such as phishing attempts and social engineering attacks.
- Secure Payment Processing: bd998 does not store full payment method credentials on its own servers. Payment transactions are processed through the secure infrastructure of the respective payment providers (bKash, Nagad, Rocket, etc.). bd998 retains only the transaction reference and outcome, not the full payment credentials.
Policy Updates & Contact
bd998 reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in our data processing practices, or improvements to how we communicate our privacy commitments to you. The effective date at the top of this Policy indicates when the current version was last updated.
- Notification of Material Changes: Where a change to this Policy is material — meaning it significantly affects how your personal data is processed or your rights in relation to it — bd998 will notify registered players via the contact details held on their account before the change takes effect. Continued use of the bd998 platform following notification constitutes acceptance of the updated Policy.
- Minor Updates: Non-material changes (such as corrections to typographical errors, clarifications of existing practices, or updates to contact information) may be made without prior notice. The updated Policy will be published on this page with a revised effective date.
- Previous Versions: Players who wish to access a previous version of this Policy for reference purposes may request it by contacting bd998 support. bd998 retains archived versions of the Policy for internal record-keeping purposes.
- Governing Language: This Privacy Policy is written in English. In the event of any inconsistency between this English version and any translation, the English version shall prevail.
- Applicable Law: This Privacy Policy is governed by and construed in accordance with applicable law. bd998 is committed to handling your personal data responsibly and in a manner consistent with fair information practices applicable to online gaming platforms operating in the Bangladesh market.
Explore bd998 with Confidence
Now that you understand how bd998 handles your personal data, you can enjoy our full range of casino games, cricket betting, and slots knowing your privacy is protected. Log in or explore what bd998 has to offer.